Accessibility

Providing Quality Accommodations to All Guests

Accessibility

AT HOTEL DIAMOND

ADA Room Reservation Policy

Our hotel has the appropriate policies, best practices, and procedures in place to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms.

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Our Reservation Process

As part of our reservation processes, we:

  1. Modify our policies, practices, or procedures to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms
  2. Identify and describe accessible features at our place of lodging and guest rooms offered through our reservations system in enough detail to reasonably permit individuals with disabilities to assess independently whether a given place of lodging or guest room meets his/her accessibility needs
  3. Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type
  4. Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems
  5. Guarantee that the specific accessible guest room reserved through our reservations system is held for the reserving guest, regardless of whether a specific room is held in response to reservations made by others.

Our Hotel Offers The Following Accessibility Features

Property Accessibility Features

  • 32 Inch Wide Openings to Common Areas
  • Accessibility Equipment for The Deaf
  • Accessible Guest Rooms with 32 Inch Wide Openings
  • Accessible Registration Check-in Counter
  • ADA Accessible Guest Rooms
  • All areas of the hotel are accessible by wheelchair – including a wheelchair accessible route from the accessible parking spaces to the facility’s front entrance and to the key areas of the facility.  3 accessible parking spaces within 100 feet of hotel entrance.
  • All doorways to and within Accessible Guest Rooms are Wheelchair Accessible
  • At the Check-In Counter there is Wheelchair Level Access.
  • Braille Signage throughout property
  • Restaurant Area on Ground Floor
  • Connecting Rooms Available
  • Ground Floor Hotel Entrance
  • Hotel corridors a minimum of 36” wide
  • Main Features of Hotel Accessible on Ground Floor
  • On-Site Designated Accessible Parking
  • Roll-in ADA showers available
  • Service Animals Allowed At No Additional Charge
  • Assistive listening devices
  • Van Accessible Parking
  • Wheelchair Accessible
Hotel Diamond-51

Guest Room Accessibility Features

  • Wheelchair Accessible
  • Service Animals Allowed
  • Hearing Impaired Light Alerts with Kit
  • Closed Captioning Television (still confirming this)
  • Accessible Path of Travel Around Beds
  • Hearing Impaired Light Alerts – Free Portable Equipment Provided by Hotel
  • Communication Kits Available with TTY Machine, Strobe Light, & Visual Door Knocker
  • Wheelchair Accessible Route in Room
Hotel Diamond-21

Guest Room Accessibility Features

  • Grab Bars in Shower with a Shower Seat
  • Hand-held Shower Wand
  • Roll-In Shower
  • Lowered Towel Hooks and Racks
  • Toilet Grab Bars
  • Low sided bathtub